Bast Casino's Privacy Policy – Your Data Is Completely Secure

Welcome to Bast Casino. This Privacy Policy page explains in detail how your personal information is collected, how it is used, and how we keep it secure.

Bast Casino believes that every user's privacy is a fundamental right. That is why we follow international data protection standards and treat your information with the utmost care. By using the Bast Casino website or app, you agree to this Privacy Policy.

This policy is written in plain, straightforward language so you can understand everything without any legal complexity. If you have any questions, feel free to contact us.

Bast Casino collects two types of information — what you provide directly, and what is gathered automatically through your use of the site.

We only collect information that is necessary to provide our services. No unnecessary data is gathered.

Bast Casino collects information in several ways. Here is what you should know about each method:

Bast Casino uses your information for the following purposes:

• Account & Service Management: To complete registration, login, payments, and withdrawals.
• KYC Verification: To verify your identity and age, and to prevent money laundering.
• Customer Service: To respond to your questions and resolve any issues.
• Security & Fraud Prevention: To detect irregular activity and keep your account secure.
• Service Improvement: To analyse usage patterns and improve the platform.
• Personalised experience: To show you bonuses and offers tailored to your preferences.
• Legal Obligations: To meet the requirements of regulatory authorities.
• Marketing: To send you relevant offers, with your consent only.

Bast Casino never sells your information. However, it may be shared with specific third parties in the limited circumstances outlined below:

• Payment processors: Information is shared as needed to process transactions through payment methods such as Mobile Pay, Nagad, and Rocket.
• KYC partners: Data may be shared with licensed partners for identity verification purposes.
• Technology service providers: Server, cloud, and security providers – these are our contracted partners and are not permitted to use your data for their own purposes.
• Legal Obligations: We may disclose your information if required to do so by a court order or regulatory authority.
• Business Transfer: If any part of Bast Casino's business is transferred, your data may be transferred as well — however, you will be notified in advance.

When you use the Bast Casino website, cookies are stored in your browser. Cookies are small data files that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Used to maintain login sessions, ensure security, and support core site functionality. These cannot be disabled.
• Functional cookies: To remember your preferences such as language and timezone. You can disable these.
• Analytics Cookies: To understand how different parts of the site are being used. You can disable these.
• Marketing Cookies: To show you personalized offers only with your consent.

You can delete or block cookies at any time through your browser settings. Keep in mind that disabling certain cookies may affect some features on the site.

Bast Casino retains your data only for as long as necessary — no longer.

• Account Information: Retained for as long as your account remains active.
• Transaction Details: Typically retained for 5–7 years in accordance with legal obligations.
• KYC documents: Retained in accordance with regulatory requirements.
• Customer support records: Up to 2 years for issue resolution and quality assurance.
• Marketing Data: You will be removed from our marketing list as soon as you unsubscribe.

After account closure, any data required for legal purposes is retained for a defined period and then securely deleted.

As a Bast Casino member, you have the following rights over your personal data:

• Right to Access: You may submit a request to access any personal information we hold about you.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Portability: You can receive a copy of your data at any time.
• Withdrawal of consent: You can withdraw your consent to marketing emails or notifications at any time.

To exercise these rights, email us at support@bastcasino.com or reach out via live chat. We will respond within 30 days.

Bast Casino strictly prohibits registration by anyone under the age of 18. We never knowingly collect data from minors.

If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be permanently deleted.

Bast Casino uses a multi-layered security system to keep your data protected:

• SSL/TLS Encryption: All data transfers are protected with 256-bit encryption.
• Firewall & Intrusion Detection: Protects our servers from external attacks.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Checks: Regular penetration testing conducted by independent third-party experts.
• Access control: Only authorised staff can access the information relevant to their role.
• Data Backup: Regular backups ensure no data is lost in the event of a technical issue.

That said, no method of transmission over the internet is 100% secure. We ask that you keep your password strong and never share it with anyone.

Bast Casino may update this Privacy Policy from time to time. When changes are made:

• The updated version will be published on this page, along with a revised effective date.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes indicates your acceptance of the updated policy.

We recommend checking this page regularly.

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Email: privacy@bastcasino.com
• General Support: support@bastcasino.com
• Live Chat: Available 24/7 via website or app

We aim to respond within 30 days of receiving your request. If a matter is complex and requires more time, we will notify you.